Patron and Reference Services

Definition of a Reference Interview with parts and reference

Reference Interview Bibliography

On Desirableness of Personal Relations An article on the Future of Reference Services by David Tyckoson that discusses Samuel Green's first article on Reference Services, and how it is still applicable to day. Green described 4 functions of reference librarians: Instruction (Info Literacy), helping patrons select good sources, helping patrons answer their questions, and promoting the library in the community. Works well with Rettig article (on 553 page) which defines current user values of immediacy, interactivity, and personalization.